The Account Executive / Account Manager is responsible for managing client relationships, coordinating internal teams, and ensuring the successful delivery of digital marketing projects. This role serves as the main point of contact between clients and the agency, translating client needs into clear briefs and actionable plans while maintaining high levels of client satisfaction.

Key Responsibilities

Client Management

• Act as the primary point of contact for assigned clients

• Build and maintain strong, long-term client relationships

• Understand client business objectives, brand positioning, and marketing goals

• Present campaign plans, reports, and performance results to clients

Project & Campaign Management

• Coordinate with internal teams (Strategy, Creative, Media, Performance, Content, Tech) to deliver projects on time and within scope

• Manage timelines, budgets, and deliverables across multiple digital campaigns

• Ensure all work aligns with client requirements and agency quality standards

• Monitor campaign performance and proactively suggest optimizations

Strategic & Commercial Support

• Identify upselling and cross-selling opportunities

• Support proposal development, quotations, and contract renewals

• Assist in preparing pitches and new business presentations

• Ensure project profitability and efficient resource utilization

Reporting & Documentation

• Prepare regular performance reports and campaign summaries

• Track project status, risks, and action items

• Maintain accurate documentation, briefs, and meeting notes